Privacy Policy

Effective Date: 03/04/2025

1. Introduction

Welcome to Lovers Point Inn (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book a reservation, visit our hotel, our website, or interact with us through third-party online travel agencies (OTAs).

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, email address, phone number, postal address, date of birth, and government-issued ID (if required).
  • Booking and Stay Information: Reservation details, dates of stay, room preferences, special requests, and travel companions.
  • Payment Information: Credit or debit card details, billing address.
  • Technical Information: IP address, browser type, device identifiers, and usage data when you interact with our website.
  • Third-Party Information: Information received from OTAs (e.g., Expedia, Booking.com) or other platforms when you book through them.

3. How We Collect Information

We collect information directly from you when you:

  • Make a reservation on our website, over the phone, or at the front desk.
  • Book through a third-party OTA.
  • Contact us with questions or requests.
  • Subscribe to newsletters, promotions, or surveys.

We also collect certain information automatically when you visit our website, using cookies and other tracking technologies.

4. How We Use Your Information

We use the collected information to:

  • Process and confirm your reservations.
  • Communicate with you about your bookings and stay.
  • Provide personalized services and accommodate special requests.
  • Process payments and billing.
  • Improve our services, website, and guest experience.
  • Send you promotional offers and updates (only if you have opted in).
  • Comply with legal obligations and protect against fraud.

5. Sharing Your Information

We may share your information with:

  • Service Providers: Third parties who help us with payment processing, IT services, marketing, and reservations management.
  • OTAs: When necessary to manage your booking and related services.
  • Legal Authorities: If required by law or to protect our rights, guests, and property.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, guest information may be transferred.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Object to or restrict the processing of your information.
  • Withdraw your consent at any time (for example, for marketing communications).

To exercise your rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and provide personalized content. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

10. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies before providing them with any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated “Effective Date.” Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lovers Point Inn
625 Ocean View Blvd,
Pacific Grove, CA 93950
Phone: (831) 373-4771
Email: [email protected]